Get Help When You Need It

Minimum System Requirements:

Operating System: PC (Windows XP, Vista, 7) Mac (Leopard, Lion, and Snow Leopard)
Browser: Internet Explorer 6.0+, Firefox 5.0+, Safari 4.0+, Chrome 13
Media Players: Flash 10+
Display Size: Optimized for 1024X768
Bandwidth: 500Kbps

 

View Instructions


Pre-show support

testyoursystemTest Your System

Prior to logging into the virtual environment, a system test will be run to ensure your computer has the proper configuration to view the content housed inside the show. This includes bandwidth, browser, operating- system among items such as screen resolution and cookie availability. If any of the 9 tests fail, you will be notified gracefully with a suggestion to fix the related issue. This test catches 95% of the potential problems.

 

email

webinars@bnpmedia.com

Email any questions you have and we'll be happy to assist you.

 

In-Show Support

helpdesk
Help Desk

Within the show, a help desk is available. Click on littlehelpicon icon on the bottom navigation bar. Here you can chat with support, find computer requirements and read FAQs